Get in touch


If you have any questions about your mortgage or would like to arrange a meeting, please don't hesitate to get in touch.





If you are unhappy with this service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:


Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY



Tel: 0191 241 0700


You can find more information by visiting the Quilter Financial Planning website: 


If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (



Lucy Gulwell Expert Mortgage Advice Barry Wales Vale of Glamorgan

Your home may be repossessed if you do not keep up with mortgage repayments.

Creating Mortgage Solutions trading style of Charles Derby Mortgage Bureau is an appointed representative of Quilter Mortgage Planning Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales 9682092.  Registered address C/O Aurora Legal Old Chambers, 93-94 West Street, Farnham, Surrey, England, GU9 7EB

Landline: 01245 951 198 Freephone: 0330 094 5476 Email:

The guidance and/or information contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.


The Financial Conduct Authority does not regulate some Buy to Let Mortgages