Meet the Team
Lucy Gulwell-James - Mortgage And Protection Adviser
Mum of one, Lucy is the founder and Director of Creating Mortgage Solutions. Lucy has over 18 years experience within the Financial Services industry and after making the leap of becoming a self employed Mortgage Broker in 2017, her goal and ambition was to always work around her daughter Freya. You will see that having a healthy work/life balance is her goal and in October 2023 she became a fully qualified Football coach. Watching Freya grow into this game has been an incredible journey and now she is also part of it too.
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If you ever see Lucy on her social media she is very family orientated, enjoys spending time at her local shops, beaches, parks and absolutely LOVES a holiday.
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You can contact Lucy directly on:
07791786265
lucy@creatingmortgagesolutions.co.uk
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Andrew Joyce - Mortgage and Protection Adviser
Andrew is a Mortgage and Protection adviser for Creating Mortgage Solutions. Andrew has worked in the mortgage industry for over 19 years and has vast experience of different aspects of the mortgage market. Andrew is an expert in the Adverse Credit and Buy To Let market from working in the industry for 4 and a half years so nothing can phase him.
In Andrew’s spare time he loves spending time with his family and catching up with friends. He does enjoy watching sport if the kids ever let him especially now (in his words) he is now to old and unfit to take part in it.
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You can contact Andrew directly on:
07535027918
andrew@creatingmortgagesolutions.co.uk
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Sarah Wilson - Mortgage Administrator
Sarah is the Mortgage Administrator for Creating Mortgage Solutions, she has over 37 years experience within the Financial Services industry. Sarah deals with the processing of all mortgage business from application stage to completion making sure that everything is handled smoothly. She is the real Boss!
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Sarah in her own time loves gardening, if she isn't looking after her Grandchildren she will be in her garden making sure its looking colourful.
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You can contact Sarah directly on:
07765689338
info@creatingmortgagesolutions.co.uk
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Complaints
If you wish to register a complaint, please write to Mortgage Lane, Beechwood House, Christchurch Road, Newport, NP19 8AJ or telephone 01633 495 314 or email Joseph Lane at joe@mortgagelane.co.uk.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)